HOW TO PLACE AN ORDER

1. Email cuts@likebutter.com.au with the following:

- What you would like.

- Quantity.

- Your postcode (only if you require a quote on freight).

2. We will send you a quote including payment and lead time details.

3. We take a 50% deposit and then proceed to make your order.

4. We will notify you when your order is ready.

5. You make the remaining payment.

6. Your order will then be shipped or made available for pick up as required.

---

CUSTOM ENQUIRIES

In order for us to quote your custom jobs quickly, please email us with as many of the following details as possible:

- Drawings/Sketches/Napkins
- Dimensions
- Reference images
- Preferred materials
- Preferred finish
- Purpose
- Budget! Actually very important to help us gauge what's possible.
- Any other specific requirements/details

- Send as much of the above to cuts@likebutter.com.au

---

WE LIKE TO EMAIL:

Email is our preferred method of communication. The administrative staff at Like Butter are the same staff who are making your orders in the workshop, as such we can be slow to respond at times and your patience is greatly appreciated.

Once we have responded to your initial email you will have the phone number of at least one of our project managers who can assist you on the phone during business hours.

---

FREIGHT

Most of our products are too big for the postal service so we use couriers to get things places. Quotes to capital cities tend to be well priced but they do escalate for more remote post codes. If the freight is just too much or you can't be at home to receive items then we can ship to depots in regional centres where you can pick up at your convenience.

If you're happy for consignments to be left somewhere safe please let us know so we can inform the courier company.

---

REGARDING RETAIL/WHOLESALE

In an effort to keep our products as affordable as possible we don't have any retailers and only sell direct from our Kensington studio so all pricing is the same for everyone whether you be a home user, trade professional or retailer.

---

HOW TO SPECIFY CUSTOM CRATE SIZES

To ensure your custom crates are made correctly please specify your dimensions in millimeters based on the diagram below.

For example: Open Face 272x544mm Depth 272mm